- Reservation FAQ Reservation FAQ
- Account Security and Others Account Security and Others
- Travel assistance Travel assistance
Reservation FAQ
Booking process
- Credit Card Transaction Failed or Payment Failed, but Subsequent Inquiry with Issuing Bank Shows Charge Applied?
- How can I change my registered email address?
- Where can I find my order number?
- What to Do When a 3D Verification Error Message Appears During Booking?
- Where can I find the guest information?
- Is AsiaYo a Partner Merchant for the National Travel Card?
Price and payment
- Can I request an electronic receipt before I check out?
- How can I request a paper receipt?
- What fees are involved when booking a room on AsiaYo?
- Does the prices on AsiaYo include all fees?
- What is the cleaning fee?
- Are children sharing a room with their parents charged an additional fee?
Coupon & Promo code
Order Changes and Cancellations
- AsiaYo Statement Regarding "Novel Coronavirus Pneumonia"
- Forgot to Note Bringing a Pet, Can I Change the Order?
- Can I change my credit card?
- I have canceled the order, why is the credit card still charged?
- Where can I find the cancellation policy?
- Can My Accommodation Be Canceled by the Host?
Comment
Travel assistance
Assistance during the journey
- Why is it necessary to show a passport upon or before check-in?
- What is the "Bathing Tax"?
- What is the "Accommodation Tax (Lodging Tax)"?
- How do self-check-in?
- How to handle Check-in?
- What should I do if my flight is delayed or canceled due to natural disasters (such as typhoons, earthquakes, etc.) and I cannot arrive at the accommodation as scheduled?